Support

How can we help?

Questions, bug reports, and feature requests for any Kaifuz Studio app all reach a real person. We reply to every message, usually within 2 business days.

Contact us

Email studio@kaifuz.com and tell us:

• Which app you are using (KaiCleaner, KaiCam, KaiPlay, KaiReader, KaiAwake, or LazyFit) and its version — shown on the app's About or Settings screen.
• Your device and OS version (for example, iPhone 15 / iOS 26, or MacBook Pro / macOS 26).
• What happened, and what you expected to happen. Screenshots help a lot.

For privacy questions specifically, you can also write to privacy@kaifuz.com.

Common questions

• Did KaiCleaner delete something without asking? No — KaiCleaner never deletes anything automatically. Every removal requires your review and confirmation, and on Mac items go to the Trash, where they can be restored.
• Is my data uploaded anywhere? No. All analysis in our apps happens on your device. See the privacy policies for details per app.
• How do I restore a purchase? Use the “Restore Purchases” button on the app's Pro or upgrade screen while signed in to the same App Store or Google Play account you bought with.
• Refunds Purchases are billed by Apple or Google, so refunds go through them: reportaproblem.apple.com for the App Store, or your Google Play order history. If you get stuck, email us and we'll point you the right way.

Kaifuz Studio · studio@kaifuz.com